Mango Social

Challenge

Enhance SkatePros' flow of scheduling social media posts more efficiently. 

Contributions

Problem scoping, User Research, Concept Development, Sketching, Storyboarding, Digital Design, UI and UX Design, Software Development (C#, WPF, API, MySQL), User Evaluation.

Final Design

Approach

The project initiated by interviewing SkatePro employees to gather information about the entire scheduling process they go through and the problems they encounter.
Followed by this, we investigated existing solutions and their pros and cons to make ourselves familiar with features and the missing elements. The process of becoming experts in the field ended up in an affinity diagram that showed three focus points; scheduling posts on social media, involving SoMe people in the process of delegating work, and involving customer service. From this point, we began iteratively to learn about the system setup while building the system and testing the usability of the software as well as meeting the requirements.

Results

A digital prototype of Mango Social showing the improved process as well as the the features in the software – Please click on the link "See Project" (on the top right side).

Process snapshot